Our policies
What I ask of every client, in one place, before you pay a deposit.
Booking and deposits
A deposit holds your time and goes toward your service. Every set and fill takes one, and the menu marks each with a Deposit to book chip. You book on the booking page and I confirm by text or email.
Cancelling and running late
Please give 24 hours' notice to cancel or move a visit, and your deposit moves with you. With less notice, I keep the deposit. If you're running late, I hold 15 minutes for a fill and 30 for a full set. After that the visit is shortened, not extended.
If you miss an appointment
If you miss a visit without a word, I keep the deposit and hold your next visit only with prepayment. If something comes up, a text is all it takes.
Children and companions
Visits are for the client, 18 and over. The room is small and the work needs you still with your eyes closed, so please come on your own. A friend is welcome to wait outside.
Patch tests and allergies
I ask every new client to patch test before a first set. It shows how your skin responds to the adhesive. It helps, but it can't predict every reaction, so tell me about allergies, sensitive eyes and any reaction you've had to tape or eye products. If you notice burning, swelling, redness or blurred vision, tell me and call your doctor or go to urgent care.
Redos and refunds
If something isn't right, tell me within a week. I'll look at your lashes and say what I can do. Services aren't refunded, but a concern always gets a conversation first.
Tipping
Tips are welcome and never expected. You can add one when you pay at the end of your visit.
Two more things to know
The fill window
Fills are every two to three weeks. After a longer gap, a full set may be needed instead. The fills page explains how it works.
Another artist's work
Extensions from another artist come off before a new set, and I can't fill them. I'll tell you the time it needs when you book.
Read the rules, then pick a time.
If anything here doesn't work for you, ask before you book.